What We Collect and Why We Collect It
When you open an account with us, we collect the information you provide during registration — your name, contact details and any identity documents we need to verify your account. When you add a payment method, the wallet reference for bKash, Nagad or Rocket is stored
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so your withdrawal goes back to the right account. We do not store your full mobile banking PIN or password at any point. We also collect device data — your browser type, operating system and IP address — to keep your session secure and to detect
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unusual login attempts. If you contact our support team, the contents of that conversation are logged against your account for follow-up purposes. Cookies let us remember your language setting and which section of the lobby you visited last. Analytics data, collected in aggregate, tells us which
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parts of the platform need attention; it is not tied to your individual identity. We process your data to fulfil our contract with you, to operate your account, and to meet any obligations required by applicable law in the eligible regions we serve. Your data is
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not sold to third parties for marketing. Any third-party processors we use — for payment routing through local rails or for fraud screening — are bound by data-handling agreements consistent with this policy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.